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Quest Bars!! The Ultimate Brotein Bar

Bradders said:
Did you get an email asking about inter national credit card validation??
Click to expand...

After sending 2 emails I eventually got a response - this code seems to be the problem. What is this code and where does one get it? Email response below:

Dear Caprice,

Can you please explain:


1. What this number is and why it is necessary? In the hundreds of international purchases I have made over the years this has never been raised before.


2. Where this number is obtained and by whom (does the bank provide it to you or do I need to get it somehow)?


3. How many weeks would my order have sat there 'waiting for approval' before someone contacted me if I had not chased it up?


Regards,




Date: Thu, 18 Sep 2014 02:14:58 +0000
From: info@iherb.com
To:
Subject: Re: RE: Placed - iHerb order

##- Please type your reply above this line -##
Thank you for contacting iHerb customer service.

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[TD="width: 100%"]Caprice (iHerb.com Customer Service)
Sep 17 19:14
Dear Mr.
We need the 6 digit authorization code your bank has issued for this purchase or amount of the small charge we put on your card to verify Thank you.
Thank you for shopping at iherb, Where customer "satisfaction is our priority"

Regards, Caprice
[/TD]
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[TABLE="width: 100%"]
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[TD="width: 100%"][TABLE="width: 100%"]
[TR]
[TD="width: 100%"]Sep 17 19:00
Re: Order as per below
The order below was place on the 12/9/14 and the status still reads as 'waiting for approval'. I queried this through your on-line contact form on the 15/9/14 but have as yet had no reply. Can you please tell me what 'waiting for approval' refers to and the anticipated time to ship, as it has already been nearly a week.

Regards,
[/TD]
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Repacked said:
After sending 2 emails I eventually got a response - this code seems to be the problem. What is this code and where does one get it? Email response below:

Dear Caprice,

Can you please explain:


1. What this number is and why it is necessary? In the hundreds of international purchases I have made over the years this has never been raised before.


2. Where this number is obtained and by whom (does the bank provide it to you or do I need to get it somehow)?


3. How many weeks would my order have sat there 'waiting for approval' before someone contacted me if I had not chased it up?


Regards,




Date: Thu, 18 Sep 2014 02:14:58 +0000
From: info@iherb.com
To:
Subject: Re: RE: Placed - iHerb order

##- Please type your reply above this line -##
Thank you for contacting iHerb customer service.

[TABLE="width: 100%"]
[TR]
[TD="width: 100%"][TABLE="width: 100%"]
[TR]
[TD="width: 100%"]Caprice (iHerb.com Customer Service)
Sep 17 19:14
Dear Mr.
We need the 6 digit authorization code your bank has issued for this purchase or amount of the small charge we put on your card to verify Thank you.
Thank you for shopping at iherb, Where customer "satisfaction is our priority"

Regards, Caprice
[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]

[TABLE="width: 100%"]
[TR]
[TD="width: 100%"][TABLE="width: 100%"]
[TR]
[TD="width: 100%"]Sep 17 19:00
Re: Order as per below
The order below was place on the 12/9/14 and the status still reads as 'waiting for approval'. I queried this through your on-line contact form on the 15/9/14 but have as yet had no reply. Can you please tell me what 'waiting for approval' refers to and the anticipated time to ship, as it has already been nearly a week.

Regards,
[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
Click to expand...
That's a bit shit... I think they must have only just started doing this never had to do it before
 
Bradders said:
That's a bit shit... I think they must have only just started doing this never had to do it before
Click to expand...

Ok, I assumed you must have had the same problem when you asked about the international verification code. Do you know what this code is and where it comes from?
 
Repacked said:
Ok, I assumed you must have had the same problem when you asked about the international verification code. Do you know what this code is and where it comes from?
Click to expand...
I got an email pretty much straight after my order saying to either provide that code which you can ring your bank to get or you can do it via another method where they charge your card like 13 cents abd refund you straight away and you enter that amount.
 
Repacked said:
Ok, I assumed you must have had the same problem when you asked about the international verification code. Do you know what this code is and where it comes from?
Click to expand...

i had this problem only once before, and it was using a different email adress, i think you gotta call your bank, the people at iherb are usually pretty helpfull
 
Caino said:
i had this problem only once before, and it was using a different email adress, i think you gotta call your bank, the people at iherb are usually pretty helpfull
Click to expand...

I finally got it sorted out - no thanks to their customer service. There was no communication about this code. The order has apparently shipped this morning - a week after placing it. All they could do was apologise, but it's on the way now.
 
Repacked said:
I finally got it sorted out - no thanks to their customer service. There was no communication about this code. The order has apparently shipped this morning - a week after placing it. All they could do was apologise, but it's on the way now.
Click to expand...

Yeah i think same thing happened its not very often that happens as you can see, defs worth the wait!
 
Received my 8 Boxes, 3 of those were cookies and cream.
Opened with much anticipation and noticed the colour was way off, they were like a yellow brown instead of white. Tasted like shit.... opened a bar from every box and all the same. Very dissapointed
ygy4eduh.jpg
 
Pretty sure the box of cookies and cream that I got were a lot whiter than that... But I've only had them once
 
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