Thanks again for the advice, Fadi. There is now mention of lawsuits and defamation by the admin here, which, to be polite, is nonsense (my son is a lawyer and I know all about Australian defamation law). The description I gave of the delivery and the photos were all entirely factual. If someone sues you for defamation, knowing there is no defamation, it is known as frivolous litigation, and the courts take a VERY dim view of it. In law, frivolous litigation is the practice of starting or carrying on lawsuits that, due to their lack of legal merit, have little to no chance of being won. Such litigants are known as "vexatious". Vexatious litigation is legal action which is brought, regardless of its merits, solely to harass or subdue an adversary. It may take the form of a primary frivolous lawsuit or may be the repetitive, burdensome, and unwarranted filing of meritless motions in a matter which is otherwise a meritorious cause of action.
Should Gym Direct engage in this behaviour, they open themselves up to hefty penalities in the Australian courts. I'm sure their lawyers will be quick to advise them of this.
Bottom line, the admin here should have stood his ground.
Back to the matter in hand, I have written to Gym Direct again, for the third time, on this issue, and still received no response. Because several other people here have mentioned that bars sent by Gym Direct were badly packed (check old posts here for verification), I wrote to them even before they sent me the package, and requested that the bars be properly and securely packaged, and I was assured they would be ... but they were not. I have suggested that they supply me with a properly packaged bar, and when I am happy, I will return the damaged bar to them at their expense. If this is not acceptable, my deleted message will appear in numerous places elsewhere on the 'net. I will not be bullied or intimidated.